Need some theme help?!

Hi, I’m Carissa! I’m the designer (and your human support!) behind Hearten Made and I’m here to help you get your new theme up and running smoothly!

Support Docs Support Form
Need help?

Support Form

I’m happy to help with:

  • Theme installation and setup questions
  • Errors, bugs, or something not working as expected
  • Help with settings, layout, and features included in your theme demo (the way the demo is designed and set up)

Not covered:

  • Plugins that were not recommended for the theme and the WooCommerce plugin
  • Design work or customizations
  • How to use the WordPress platform

Common Questions

If you’re seeing this error, you need to unzip the file you downloaded with UNZIP in the name first (e.g. UNZIP-parker.zip). Please visit this support article to watch the video on how to install your theme and import the demo content.

If your demo content failed to import, your site imported but doesn’t look like the theme demo, or you’re experiencing other installation errors, check out this troubleshooting guide.

I made a guide you can follow here.

The hosting company for your site (BigScoots, Siteground, etc)
Please provide the URL that relates to the question or issue you describe.
Please tell me about what you need help with in detail – what pages you're having issues with (links are helpful), steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc.
To help you as quickly and as accurately as possible, it helps to take a behind-the-scenes look at your site. You can create
a temporary Admin login just for support. Everything you share stays secure and confidential, and you can delete the account once we’re finished.
Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.
This helps you communicate what the issue is. jpg or png format please.